As a CI Digital Wealth investor, we manage your portfolio for you. 

When you make a deposit or withdrawal request, there will be a brief delay before your account is traded. Here’s what to expect:

How long does it take for cash in my account to be invested?

Typically, cash from new deposits, transfers in, and investment income is invested within one week. More specifically, if you have an ETF Portfolio, typically it will be invested within a few days as we trade those accounts several times through the week. Trades in our Private Portfolios are usually processed once weekly, on Fridays.

Why hasn’t the cash in my account been invested?

There may be a few reasons that your money hasn’t been invested:

1. Accounts must have a minimum balance to be invested.
2. Accounts will not be traded if the portfolio has not been approved by a CI Digital Wealth Portfolio Manager.
3. Small cash balances of less than $100 or less than 0.5% of the account value may not be invested.

If your cash isn’t invested and you don’t know why, get in touch with us to resolve the problem at info@cidirectinvesting.com.

How long does it take to change my portfolio?

Once a portfolio change has been recommended, we will initiate the trades as soon as possible, though in some cases it can take up to one week to sell the investments in your existing portfolio and up to another week to buy the investments in your new portfolio. In the meantime, market values will fluctuate.

If you’re changing from an ETF portfolio to another ETF portfolio, the change will likely be processed more quickly than if you’re changing to or from a Private Portfolio, given that our ETF portfolios trade more frequently through the week.

How fast can I sell my investments?

If you request a withdrawal or a cash transfer out to another institution, we will trade your account automatically to sell investments and provide cash for the request. We aim to do this as quickly as possible, but it can take up to one week.

If you’re looking to sell all the investments in your account and move to cash for any reason other than a scheduled withdrawal or transfer to another institution, you’ll need to speak with a CI Digital Wealth Portfolio Manager. These requests are not processed automatically. 

You cannot sell specific investments within your professionally managed portfolio.

How often is my account rebalanced?

We regularly rebalance your account automatically for you when new cash comes into the account (from a deposit or investment income), when cash is withdrawn, or when the asset mix drifts more than 2.5% from the target.