Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
CA French (Canada)
Joelle

Joelle

joelle.vaillancourt@wealthbar.com

32

Article
Last Month

Joelle articles

All Categories
  • All Categories
  • General Questions
  • Opening an Account
  • Fees and Minimums
  • Security
  • Non-Residents
  • Our Portfolios
  • Taxes
  • CI Direct Trading FAQ's
  • Single Sign On
  • Shared Dashboard

What is a Politically Exposed Person or Head of an International Organization

Published December 4th, 2024 by Joelle

“Politically Exposed Domestic Person” or “DPEP” means an individual who holds or has held within the previous five years one of the following offices or positions referred to in any of paragraphs (a) and (c) to (j) in or on behalf of the Canadian federal government or a Canadian provincial government, or any of the offices or positions referred to i

406 Views 1 min

How do I transfer my investments out of CI Digital Wealth?

Published December 4th, 2024 by Joelle

You can initiate a request to transfer your investments out of CI Digital Wealth through the receiving institution, either in cash or in kind. Simply provide them with a copy of your latest account statement and have the request be addressed and sent to the custodian listed. We will not be able to process transfer out requests that are addressed to

17 Views 1 min

What are the portfolios' MERs?

Published December 4th, 2024 by Joelle

Management Expenses Ratios (MERs) represent expenses of an investment fund. The MER of a fund is reflected in fund performance. The MER of our portfolios is available on our pricing page.

14 Views 1 min

What is an ETF?

Published December 4th, 2024 by Joelle

An ETF, or Exchange Traded Fund, is an investment instrument that is traded on an exchange like a stock. An ETF can hold a wide range of underlying securities, such as stocks, bonds, commodities, derivatives, and more.

16 Views 1 min

Essential Conservative Portfolio

Published December 4th, 2024 by Joelle

As of November 30, 2024 This portfolio seeks to provide a combination of income and moderate long-term growth by investing in an asset allocation ETF that holds passive ETFs with exposure to global publicly traded fixed income and equity securities.  The minimum initial investment amount for this portfolio is $100. Asset Mix 43% Government Bonds 14%

15 Views 1 min

What is a Trusted Contact Person?

Published December 4th, 2024 by Joelle

A trusted contact person (TCP) is someone we can reach out to if we have concerns of possible financial exploitation or diminished mental capacity.  Selecting a TCP is optional and is intended as an additional layer to help protect clients in the event that CI Digital Wealth has concerns about its client’s mental capacity or concerns of potential fi

328 Views 2 min

How do I make deposits from my bank account to my CI Digital Wealth investment account?

Published December 4th, 2024 by Joelle

You can set up a one-time deposit request, or set up periodic, recurring requests to the CI Digital Wealth investment account of your choice from your client dashboard. Deposits typically take up to 3 business days to process and to show up in your account balance.     

332 Views 1 min

What do I need to open an account?

Published December 4th, 2024 by Joelle

In order to open an account you will need to have the following information: Your social insurance number Your spouse's social insurance number (only for Spousal or Joint accounts) Your employment details (income, occupation, employer, address) Your spouse's employment details (if applicable) Your banking information (transit, institution, and accou

278 Views 1 min

Do I need to open an account with a custodian?

Published December 4th, 2024 by Joelle

When you apply for an account we will open an account with one of our custodians for you. As part of your sign up process we will provide you with all the required documentation from both CI Direct Wealth and the custodian of your account. You do not need to open an account directly with one of our custodians on your own. We take care of this for yo

273 Views 1 min

Who is CI Investment Services Inc. (formerly BBS Securities Inc.)?

Published December 4th, 2024 by Joelle

CI Investment Services Inc. is one of CI Digital Wealth's custodians, which means they are one of the institutions which holds our client's assets. As a member of the Investment Industry Regulatory Organization of Canada (IIROC) and the Canadian Investor Protection Fund (CIPF) your accounts are secure, segregated and protected for up to $1,000,000.

15 Views 1 min

When will my account be traded?

Published December 4th, 2024 by Joelle

As a CI Digital Wealth investor, we manage your portfolio for you.  When you make a deposit or withdrawal request, there will be a brief delay before your account is traded. Here’s what to expect: How long does it take for cash in my account to be invested? Typically, cash from new deposits, transfers in, and investment income is invested within one

14 Views 1 min

Essential Safety Portfolio

Published December 4th, 2024 by Joelle

As of November 30, 2024 This portfolio seeks to provide income with a potential for modest growth by investing in an asset allocation ETF that holds passive ETFs with exposure to global publicly traded fixed income and equity securities.  The minimum initial investment amount for this portfolio is $100. Asset Mix 57% Government Bonds 18% Corporate B

13 Views 1 min

Do I pay a fee for withdrawals?

Published December 4th, 2024 by Joelle

No, there are no fees for withdrawing funds from any CI Digital Wealth account. You should also be aware that withdrawing funds from RRSPs will be treated as income by the CRA. Also, TFSA withdrawals are added to your TFSA contribution room the year following the withdrawal.

14 Views 1 min

Fee Schedule

Published December 4th, 2024 by Joelle

For accounts opened after November 1st, 2018 CI Digital Wealth Clients Fee Agreement CI Digital Wealth does not collect commissions from the products it sells. In order to maintain objectivity when advising on your Account, we charge the clients directly a percentage of assets under CI Digital Wealth's management (the "Management Fee"). The Manageme

16 Views 5 min

Essential Balanced Portfolio

Published December 4th, 2024 by Joelle

As of November 30, 2024 This portfolio seeks to provide a combination of long-term growth and a moderate level of income by investing in an asset allocation ETF that holds passive ETFs with exposure to global publicly traded fixed income and equity securities.  The minimum initial investment amount for this portfolio is $100. Asset Mix 29% Governmen

11 Views 1 min

Risks of Investing

Published December 4th, 2024 by Joelle

All investments carry some degree of risk and the following is a summary of some of these risks. The list is not exhaustive and has been provided to indicate factors that can affect the value of your investments. In addition to the risks below, each fund or ETF in a portfolio has its own specific risks detailed in the investment documentation availa

17 Views 3 min

How can I collect grants on my RESP?

Published December 4th, 2024 by Joelle

When you open an RESP, we’ll do the paperwork for any grants that your child may be eligible for. We’ll send you the completed forms to sign as we get the account set up for you. For more information, feel free to take a look at our blog article here. 

238 Views 1 min

Does CI Digital Wealth have a mobile app?

Published December 4th, 2024 by Joelle

Not yet, but coming soon! CI Digital Wealth will be launching a mobile app for Apple and Android devices. It will be available in the Apple App Store and Google Play Store.    

13 Views 1 min

Why does my spouse need to sign if we have a joint account?

Published December 4th, 2024 by Joelle

Your spouse will be asked to sign during the account application to confirm that they’re aware the account is being opened. We will also need you both to sign a Managed Investment Account Agreement to confirm you agree to have CI Direct Wealth as your portfolio manager.

255 Views 1 min

Does CI Digital Wealth receive commissions or other hidden fees?

Published December 4th, 2024 by Joelle

No, all the ETFs we use are commission free. We are against commissions and hidden fees when investing your money, and believe in full transparency when it comes to how much you pay for our services and investments.

15 Views 1 min

What types of accounts can I open at CI Digital Wealth?

Published December 4th, 2024 by Joelle

CI Digital Wealth offers many account types to meet your financial needs. This article is designed to help you figure out which ones are right for you.   Here are the most common types of CI Digital Wealth accounts that you can benefit from: RRSP - An RRSP (Registered Retirement Savings Plan) is a tax-advantaged registered account that’s typically u

223 Views 1 min

How do I set up an RESP?

Published December 4th, 2024 by Joelle

Start by opening an account. Once the RESP is open, a member of our team will be in touch to collect some additional information on the child / children who the account is for, including their full legal name and date of birth. Finally, we’ll send you and any other joint account holders an RESP application to review and sign so that you can automati

298 Views 1 min

Do you offer corporate/business investment accounts?

Published December 4th, 2024 by Joelle

We can open accounts for incorporated businesses, as well as other structures such as partnerships and trusts. As these types of accounts require a little bit more information, we ask that you also message us through your client dashboard when you are submitting your application. 

177 Views 1 min

What types of fees will CI Digital Wealth charge on my accounts?

Published December 4th, 2024 by Joelle

CI Digital Wealth charges a monthly management fee on the assets we manage for you. This fee includes our portfolio management, trading charges, rebalancing, and financial advice, among other things. You will see the management fee deducted directly from your accounts, and you can review the charges in your account's transaction history.  We do not

14 Views 1 min

What types of tax slips will I get?

Published December 4th, 2024 by Joelle

Please refer to the information below to determine which tax slip(s) you can expect for your CI Digital Wealth account(s) and investment portfolio(s). Investment Accounts Account Type   Is there a tax slip?   RRSP Registered Retirement Savings Plan  Yes, if you made a contribution You may get a few RRSP Contribution Receipts: one for contributions i

21 Views 2 min

Do you have access to my funds?

Published December 4th, 2024 by Joelle

No. We act only in an advisory capacity and do not have direct access to your money. Your assets are held in an account in your name with a custodian at all times and can only be transferred, on your instructions, to your own bank account.

18 Views 1 min

How do I know I can trust CI Digital Wealth?

Published December 4th, 2024 by Joelle

CI Digital Wealth is a registered Portfolio Manager across Canada and regulated by the securities commissions of each province. You can and should confirm this by checking our registration with the Canadian Securities Administrators. Additionally, all your assets are held in trust with one of our custodians, which are all well recognized financial i

15 Views 1 min

Is my money protected?

Published December 4th, 2024 by Joelle

CI Digital Wealth has selected one or more of the following companies to act as your custodian: CI Investment Services Inc., Credential Qtrade Securities Inc., and National Bank Independent Network. All of our custodians are Canadian custodians under applicable securities laws and members of the Canadian Investor Protection Fund (“CIPF”) which provi

12 Views 1 min

Data Portability

Published December 4th, 2024 by Joelle

What is Data Portability? The right to portability allows any person to obtain communication, in a structured and commonly used technological format, of computerized personal information that they have provided to a public body, for example during the electronic provision of services. A person may request access to their personal information for the

12 Views 1 min

Will I have to pay a fee if I move my investments to CI Digital Wealth?

Published December 4th, 2024 by Joelle

While most other institutions do charge a transfer fee, we will gladly refund this fee for transfers over $25k, up to a maximum refund of $150. Simply provide us a statement from your previous institution showing the fee you were charged and we will refund you. However, we are unable to refund fees incurred by DSC charges on mutual funds. Feel free

14 Views 1 min

How is my rate of return calculated?

Published December 4th, 2024 by Joelle

The rate of return on your dashboard is a Money-Weighted Rate of Return, calculated net of your fees and annualized. A Money-Weighted Return is the best reflection of your overall performance, as it takes into account the money deposited to and withdrawn from your portfolio. This makes it a more personalized rate of return than other methods. It is

13 Views 1 min

Client Relationship Disclosure Information

Published December 4th, 2024 by Joelle

Last updated on January 20, 2025   ABOUT THIS DISCLOSURE We believe that successful long-term relationships are built on a foundation of trust and transparency, where both parties clearly understand their roles, obligations, and expectations. In that spirit, and to meet the requirements of securities legislation to make certain disclosures to you, w

38 Views 35 min
Load More

Member of Groups

CI Digital Wealth Staff
CI Global Asset Management Logo

About Us

 

Who We Are

Newsroom

Expert Insights

CI Financial
Careers

Resources

 

Proxy Voting

Fund Facts

Distributions

Independent Review Committee

Contact

 

15 York Street, 2nd floor
Toronto, ON M5J 0A3
Phone: 416-364-1145 or
Toll-free: 1-800-268-9374

 

Contact Us

CI Global Asset Management is a registered business name of CI Investments Inc. © CI Investments Inc. 2024. All rights reserved.

Terms of Use  |  Legal Notices  |  Privacy Notice  |  Accessibility  |  Unclaimed Property  |  Security  |  Site Map

Expand